Frequently asked questions

Orders are prepared within 1–2 business days. Standard delivery then takes 3–5 business days. You can see all options on our Shipping Information page.

Yes. Orders over $50 ship free with standard delivery.

Once your order ships you will receive an email with a tracking link. You can also use our Track Your Order page with your order number and billing email.

You can return unused items in their original packaging within 30 days of delivery. Full details are on our Return Policy page.

Our essentials are designed to be gentle and are made from carefully chosen materials. Each product page lists the materials and the recommended age range.

Wash before first use on a gentle cycle with a mild, fragrance-free detergent. Specific care instructions are on the label of every product.

We accept major credit and debit cards and the other payment methods shown at checkout.

If your order has not shipped yet, contact us as soon as possible and we will do our best to update or cancel it.